At Sajonari, we strive to make sure you have the best experience while selecting and buying your favourite Handpicked Sarees. Despite our best efforts to keep our customers happy, there are times when you might feel the need to return your product for circumstances beyond your or our control.
We have listed everything below about our Cancellation and Refunds policy so that in case you do decide to cancel your order, or seek refunds, you do not face an iota of a problem.

Q: What are the steps of returning any item ordered from Sajonari ?

A:#1 – Informing Sajonari

In case you have any complaints regarding the product you have received, please ensure that you report it to us within 48 hours of receiving the product.

#2 – Confirmation email from Sajonari

You will receive an acknowledgement e-mail from us on confirming a Return Authorisation, within 2-3 business days. Please do not ship items before you receive this email from us. We will be unable to process any “Items Returned” without the Return Authorisation Reference.

#3 – Shipping Back the Items

When Shipping back the items:

1. As would be advised in our return authorisation e-mail, Please return the packet only through Registered Local Postal Service (with tracking facility).

2. All items must be returned in their original condition, with price tags intact, original accessories and in the original packaging as delivered to you.

3. Please do not forget to mark the packaging as “Defective Items for Returns” and “not for sale”.

#4 – Item Receipt and Inspection at Sajonari Back Office. As a policy, our teams shall examine the products on return and identify the defects/variation as indicated by you.

#5 – Proposed solutions post receipt of returned items

Post inspection of returned item(s), our Customer Care team will propose remedial solutions to you on a case to case basis:

Q: Can I cancel my order in case I change my mind after ordering?

A: Yes, you can choose to cancel all Non-Ready to Ship products, only if done within 24 hours of placing it. We will initiate 100% refund of your money and a confirmation of the same will be sent to you via e-mail, though we would have loved to have added a new Ethnic Fashion statement to your wardrobe.Please be apprised that Ready To Ship orders are not eligible for cancellations as they are despatched within 24 hours of the receipt of order.

Q: I received the order. But there’s an issue. Can I return my ordered items?

A: Yes you can. At Sajonari, we don’t believe in making customers, but strengthening our family with happy family members. We take stringent measures to deliver handpicked sarees and apparels  to our customers globally, in the best possible condition but there’s always a possibility that

a. Item(s) may get damaged during transit; or

b. There may be a manufacturing defect which didn’t get noticed during packing; or

c. A wrong item is shipped out to you by mistake.

Q: In what scenarios would you not accept any returns?

A: Kindly be informed that any product purchased from our ‘Sale’ Section will not be returned under the Returns Policy except if it’s an error on behalf relating to a manufacturing defect or a wrong item has been shipped out to you by mistake. We do not accept any returns if the product is dispatched to us after 7 days of receiving the shipment, so please make sure you report the matter to us, and dispatch the product at the earliest once we accept the return request.

Kindly do not dispatch the products before receiving a “Return Accepted” Confirmation email from us, we will not be able to entertain such requests.

Q: What will be my options if there was an error by Sajonari ?

A: We will duly acknowledge the issue and you would always be welcome to decide from proceeding with:

1. An Item Replacement

2. Issuance of a Store Credit

3. A Refund of order value

Q: But I had to pay the courier service for Shipping the item back!

A: If we end up making an error in spite of best efforts, the extra shipping cost incurred during the return of the product will be refunded. In any other case, the Shipping Charges and other expenses would be borne by you.

Q: I’m thinking about seeking a Refund. Are there any specific points to know?

A: The Refund will be initiated within 2 (business) days if you choose this option, which will be credited back to you as per your given Bank /Credit card / UPI details

You can reach out to our Customer Care Representatives for a step-by-step clarity on all points above by:

By Mail : sales@sajonari.com

By Phone : +91-9137518170

Postal address

Sajonari

C-331, Durian Estate, Goregaon-Mulund Link Road Goregaon-East Mumbai-400063 India