Handwork Kantha Saree

#1 – Informing Sajonari

In case you have any complaints regarding the product you have received, please ensure that you report it to us within 48 hours of receiving the product.

#2 – Confirmation email from Sajonari

You will receive an acknowledgement e-mail from us on confirming a Return Authorisation, within 2-3 business days. Please do not ship items before you receive this email from us. We will be unable to process any “Items Returned” without the Return Authorisation Reference.

#3 – Shipping Back the Items

When Shipping back the items:

1. As would be advised in our return authorisation e-mail, Please return the packet only through Registered Local Postal Service (with tracking facility).

2. All items must be returned in their original condition, with price tags intact, original accessories and in the original packaging as delivered to you.

3. Please do not forget to mark the packaging as “Defective Items for Returns” and “not for sale”.

#4 – Item Receipt and Inspection at Sajonari Back Office. As a policy, our teams shall examine the products on return and identify the defects/variation as indicated by you.

#5 – Proposed solutions post receipt of returned items

Post inspection of returned item(s), our Customer Care team will propose remedial solutions to you on a case to case basis